Terms of Service

Last updated: 4 October 2026

These terms apply when you buy services, software licences or subscriptions from Hancrop Ltd, a company registered in England and Wales (company number 17494786), registered office 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE (“Hancrop”, “we”, “us”). Please read them before you place an order. If you have any questions, email hello@hancrop.uk.

1. Who these terms apply to

Most of our customers are businesses. Where you buy from us as a consumer (for purposes wholly or mainly outside your trade, business, craft or profession), you also have the legal rights described in these terms and nothing in them affects your statutory rights.

2. Project services

• Proposals. Custom development, consultancy and setup work is described in a written proposal setting out the scope, deliverables, timeline and a fixed or capped price. A contract is formed when you accept the proposal in writing.
• Changes. Changes to the agreed scope are confirmed in writing, together with any effect on price or timeline, before we carry them out.
• Your responsibilities. You agree to give us timely access to the information, systems and decisions we reasonably need. Delays caused by missing information may move the timeline.
• Ownership. Once you have paid in full, you own the intellectual property in the bespoke deliverables we create specifically for you. We keep ownership of our pre-existing tools, libraries and know-how, and grant you a perpetual licence to use any that are included in your deliverables.
• Confidentiality. We keep your confidential information confidential and use it only to deliver the services.

3. Software licences and subscriptions

• Licence. When you buy one of our software products, we grant you a non-exclusive, non-transferable licence to use it in line with the plan you purchased and these terms. You may not resell, sublicense, reverse engineer (except where the law allows), or use the software to break any law or third-party rights.
• Subscriptions. Subscriptions renew automatically at the end of each billing period (monthly or annually, as shown at checkout) until cancelled. You can cancel at any time from your customer account (where available) or by emailing billing@hancrop.uk; cancellation takes effect at the end of the current paid period.
• Price changes. We will give you at least 30 days’ notice by email of any price change to an existing subscription. The new price applies from your next renewal, and you can cancel before then.
• Availability and updates. We aim to keep our software available and working as described, and may update it to improve features, security or compliance. Planned maintenance is announced in advance where practical.

4. Hancrop Studio

These additional terms apply to Hancrop Studio, our AI social content service at app.hancrop.uk.

• Accounts. You sign in with a link sent to your email address and are responsible for activity on your account. You must be at least 18 and, if you use Hancrop Studio for a business, authorised to act for it.
• Free trial. New accounts get a 7-day free trial with the limits shown on our pricing page. No payment details are needed. When the trial ends, generating content and scheduling new posts pause until you choose a paid plan.
• Merchant of record. Hancrop Studio payments are processed by Creem, which acts as our merchant of record and reseller. Creem collects payment, applies any VAT or sales tax and issues your invoices and receipts, and its own terms apply to the payment.
• Plan changes. You can change plan at any time; the price difference for the current period is charged or credited pro rata.
• Usage allowances. Each plan includes a monthly allowance of AI tokens and brand profiles. Allowances reset on the 1st of each month (UTC) and unused allowance does not roll over. We may apply reasonable rate limits to protect the service.
• Agency White-Label. This is a one-time setup service: we deploy a dedicated instance of Hancrop Studio on a domain you control, configured with your branding and your own AI provider account. Hosting and support are offered as a separate monthly plan, and we agree setup details with you in writing before work starts.
• Your content and AI output. You keep all rights in the briefs and brand information you provide and in the content generated for you, and you may use generated content for any lawful purpose. AI-generated content can be inaccurate or similar to content produced for others: review it before publishing and make sure it complies with the law and the rules of the platform where you post it.
• Acceptable use. You must follow our Acceptable Use Policy. We may suspend accounts that breach it.

5. Prices and payment

• Prices are shown in pounds sterling (GBP) unless stated otherwise. VAT is added where applicable.
• Card payments are processed securely by our third-party payment providers. We never see or store your full card details.
• Invoices for project services are payable within 14 days unless your proposal states otherwise. For business customers, we may charge statutory interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
• For payments we take directly, your bank or card statement will show the charge as HANCROP.UK. For Hancrop Studio, the charge appears under the name of our merchant of record, Creem, which also issues the invoice.

6. Cancellations and refunds

Our Refund & Cancellation Policy explains how to cancel and when you are entitled to a refund, including your statutory cancellation rights as a consumer.

7. Our responsibility to you

• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
• Consumers: we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. If defective digital content we supply damages a device or other digital content belonging to you, we will repair the damage or pay you compensation.
• Business customers: we are not liable for loss of profit, revenue, business, data or goodwill, or for any indirect or consequential loss. Our total liability arising from any contract is limited to the amount you paid us under that contract in the 12 months before the claim arose.

8. Suspension and termination

We may suspend or end access to our software if you seriously or repeatedly break these terms, fail to pay amounts due, or use the software unlawfully. We will tell you why and, where the problem can be fixed, give you a reasonable opportunity to fix it first.

9. Personal data

We handle personal data as described in our Privacy notice.

10. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one published when you placed it. Material changes affecting existing subscriptions will be notified by email at least 30 days in advance.

11. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you have a complaint, please email hello@hancrop.uk first — we aim to respond within two working days.